Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution

Preparing Workplaces to Reopen Safely

With organizations reopening offices, here is an app to help you take the first step to prepare for a new normal

Usher in the next-generation Service Management solution

Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI


Do more with less with powerful automations

Automate repetitive tasks with powerful workflow automation and augment support with virtual agents & AI-powered chatbots

Accelerate  service delivery

Integrate service management  on a single platform to bridge silos, improve time to  resolution, reduce costs and improve visibility

Deploy quickly and at scale

Rapidly develop enterprise-grade customizations with Freshservice’s no-code platform. Get expert onboarding,  migration services and  24×7 support

Achieve greater efficiencies with AI and automation

Increase process efficiency and service agility by creating contextual and intelligent experiences through AI. 

Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.

Built for the enterprise, designed for employees

Simplify the service environment so that key information and workflows are available at the ready

Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot

Scale with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps

Ensure consistent service experiences

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.

Get your hands on an award-winning software now

Gartner Peer Insights Customers’ Choice for ITSM Tools

CIOReview Most Promising ITSM award 2020

G2 Service Desk Software Leader Fall 2020

Capterra’s Most Popular ITSM Software

Modernize your service delivery with Freshservice

Try Freshservice for free, and explore all the features you need to manage service delivery  across your organization